Today I had to have a hard conversation. I had to tell a client that an employee was doing something that was inappropriate. Not badly inappropriate but inappropriate enough that it needed to be corrected. It was awkward for me to tell the client but it needed to happen.
Then the employee called me to talk about it with me. I thought it would be incredibly awkward but it ended up being a real learning experience for the person. They took the constructive criticism very well and asked for some clarification.
The situation ended very well when it could have ended badly.
Until tomorrow...
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