Thursday, June 19, 2014


This evening I am a happy girl. I broke the code. Error 5062 did not beat me! It took more than 3 1/2 hours of tech support but I beat it. It took hours to back up and download my iPad but I beat it. 

Okay, here's what happened: this morning I got a recorded phone call from Comcast telling me that my issue with Comcast had been resolved by Comcast. Was it resolved? Yes or no?  I was not near my iPad so I held on for customer service. I got a very nice person from the East Coast. She must be someone high up because she gave me her direct phone number. Who at Comcast has a direct phone number??  We spent 30 minutes once again trouble shooting my problem. Her assessment was that the problem was with Apple and the iPad.  For some reason the restrictions button was turned on. I tried to turn it off but I didn't know the password.  It was time to go to the Genius Bar at Apple.  

I showed up for my appointment at the Genius Bar and had Karl help me. Turns out he is a genius!  He had me open up the restrictions button and I magically tried a password and it worked!  Once the parental controls on the iPad got turned off the Comcast app still didn't work but the Showtime app did. Progress! 

Then he told me the only way to fix it was to wipe the iPad clean and start over. These are words I never want to hear. I had backed up my iPad but still setting everything back up would take some time.  We wiped it clean and I went home and reinstalled all the information. It took awhile because it never goes as smoothly as they say. 

I didn't install the Comcast app until everything was installed. I installed it and it WORKED!  I can watch Orphan Black and Nurse Jackie and Game of Thrones. Yay!  The saga is over.

Until tomorrow... 

1 comment:

  1. It's the little pleasures in life that matter. Congrats, Adrienne!


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